Refund policy

Refund Policy

1. Personalised Products
As all our products are personalised, we cannot accept returns unless the item is faulty or damaged upon delivery.

2. Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 2 days of receiving your order. We will ask for photos of the damage and will either send a replacement or issue a refund, depending on your preference.

3. Refund Process
Once your return is approved, we will process your refund within [X] business days. Refunds will be issued to the original payment method.

4. Non-Returnable Items
Due to the personalised nature of our products, we cannot accept returns for any items that are not faulty, including custom messages, designs, or engravings.