Contact information

Contact Us Policy

Introduction
At UnicoGifts, we value communication with our customers and are committed to providing exceptional service. If you have any questions, concerns, or feedback, we are here to help! Please review our Contact Us Policy below for more information on how to get in touch with us.

How to Contact Us
You can reach us through the following channels:

  • Email: sales@unicogifts.co.uk
  • Phone: 07909 337527
  • Address: Unit C14, Alison Business Centre, S2 1AS
  • Online Chat: Find the Chat icon on our Homepage (Mon-Fri 9am-3:30pm)

We aim to respond to all inquiries as quickly as possible. Please allow up to 24 hours for a response to your query.

Business Hours
Our customer support team is available during the following hours:

  • Monday to Friday: 9am - 3:30pm
  • Saturday: Closed
  • Sunday and Public Holidays: Closed

If you contact us outside of business hours, we will respond as soon as we are able during the next working day.

Types of Inquiries
We welcome all types of communication, including but not limited to:

  • Product Inquiries: Questions about our personalised gifts, customisation options, or order details.
  • Order Issues: Concerns regarding order status, delivery, or tracking.
  • Returns & Refunds: Inquiries related to returns, refunds, or damaged items.
  • General Feedback: Suggestions, comments, or experiences that can help us improve our products and services.

How We Handle Your Inquiries
When you contact us, we will aim to:

  • Acknowledge receipt of your message.
  • Investigate and address your issue or query as promptly as possible.
  • Keep you informed of any updates or actions taken.

Please ensure that your messages include relevant details (e.g., order number, product name, issue description) to help us assist you more efficiently.

Privacy & Data Protection
Any personal information you provide when contacting us will be handled in accordance with our [Privacy Policy]. We will only use this information to respond to your inquiry and for purposes related to customer support.

Limitations of Contact Methods
Please note that while we strive to maintain communication through all available channels, we cannot guarantee immediate responses during busy periods or outside of business hours. For urgent matters, please feel free to follow up through our primary contact method, or if applicable, use our live chat feature (if available).

Updates to This Policy
We may update this Contact Us Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately.