FAQs

 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out.

Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at  sales@unicogifts.co.uk

 I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 7 days to contact us to discuss the issue.

 Can I cancel my order?

You are able to cancel your order with no penalty within 12 hours of placing the order! You must cancel your order before it is sent to production. 

 I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at sales@unicogifts.co.uk. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

 How long does shipping take?

We aim to produce your products within 3 days and then your item is shipped via the postal option chosen by you at checkout, if you received free shipping then these are sent via first class delivery (1-2 business days). Delays at busy holiday periods will be unavoidable.

 I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to sales@unicogifts.co.uk and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.